Terms and Conditions
Welcome to the Sign Shop by Signs Base online store. Please carefully read the following terms and conditions before using our website and placing orders. By accessing or using this website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.
1. General Information
Sign Shop by Signs Base is a part of the Signs Base Group. These terms and conditions apply exclusively to purchases made through the Sign Shop by Signs Base online store. For any purchases made directly through Signs Base Ltd, a separate set of Terms and Conditions will apply, which can be found on the Signs Base Ltd website or provided upon request.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.
2. Products
All products on our website are subject to availability. We reserve the right to modify or discontinue products without prior notice. Images of products are for illustrative purposes only, and actual products may vary slightly due to customization or display differences.
3. Orders
When placing an order, you will receive an email acknowledgment. This email does not confirm acceptance of your order. Acceptance occurs when we dispatch the product(s) to you. We reserve the right to reject or cancel any order, including for the following reasons:
Product unavailability
Pricing or description errors
Payment issues
If we cancel an order, you will receive a full refund.
4. Pricing and Payments
All prices on our website are listed in GBP and include VAT where applicable. Shipping fees are calculated at checkout and will be added to the total order cost. We accept payments via Credit or Debit Card or Pay Pal. You must ensure that the payment details you provide are valid and correct.
We reserve the right to update prices and payment options at any time without prior notice.
5. Shipping and Delivery
We aim to dispatch your order within the turnaround times outlined in Delivery page and upon payment and proof confirmation. Delivery times may vary based on your location and the nature of the product (e.g., custom orders may take longer). While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances.
Please ensure that the shipping address provided is correct. We are not responsible for items delivered to an incorrect address. Risk of loss or damage passes to you upon delivery of the product.
6. Custom Products
For customized orders (e.g., custom acrylic signs, lightboxes), all specifications must be confirmed before production begins. Please review proofs and details carefully, as custom products are non-returnable and non-refundable unless they are faulty or incorrectly produced.
7. Returns and Refunds
For non-custom products, we accept returns within 14 days of receipt, provided the product is in its original condition and packaging. To initiate a return, please contact our customer service team at shop@signsbase.com
Customized products are non-returnable unless they are faulty or not as described. If you believe your product is faulty, please contact us within 7 days of receipt, and we will work to resolve the issue by offering a repair, replacement, or refund where applicable.
Please check our Returns & refunds page for more information.
8. Warranty
We guarantee that all products will be free from defects in materials and workmanship for a period of 12 months from the date of delivery. This warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.
9. Google Merchant Terms and Conditions
In compliance with Google Merchant policies, the following terms apply to purchases made through our online store:
Product Availability and Accuracy: All product descriptions, pricing, and availability listed on the Sign Shop by Signs Base store must be accurate. We make every effort to ensure this information is up to date. However, in cases of discrepancies, we reserve the right to correct any errors and notify you promptly.
Return and Refund Policy: As per our returns policy (see Section 7), customized products are non-returnable unless faulty. Non-customized items may be returned within 14 days in accordance with our returns process.
Customer Service and Contact Information: You can reach our customer support team at shop@signsbase.com or 0800 955 0954 for any queries related to purchases, shipping, returns, or product issues.
Transparency and Communication: We are committed to transparency in our product offerings, delivery timelines, and overall customer experience. Any changes to your order or delays in shipping will be communicated promptly.
By purchasing from Sign Shop by Signs Base, you agree to Google Merchant's applicable policies regarding product descriptions, returns, and refunds.
10. Intellectual Property
All content on this website, including but not limited to text, images, logos, and product descriptions, is the intellectual property of Sign Shop by Signs Base or its content suppliers. You may not reproduce, distribute, or otherwise use any of our content without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Sign Shop by Signs Base will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability for any claims relating to the purchase of products is limited to the amount paid by you for the product in question.
12. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
13. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will take effect immediately upon posting on the website. Please review these terms regularly to ensure you are aware of any updates.
14. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Sign Shop by Signs Base
Unit 13, Wheatear Industrial Estate, Perry Road, Witham, CM8 3YY
Freephone: 0800 955 0954
Email: sales@signsbase.com